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Frequently Asked Questions 

Looking to learn more about Gate? This FAQs page is here to help you get a better understanding of our service and how we can best support you. 

For people accessing Gate

What are Gate’s opening hours?

Gate operates 48 weeks of the year. Our opening hours are Monday to Friday, 9:30 am to 4.00 pm.

Will I have a key worker?

Yes, you’ll have a dedicated keyworker in Gate. But you’ll also get to know our whole team, so you’ll always have someone you can go to.

Will I get a chance to visit Gate before joining?

Yes. You’ll be offered a minimum of two visits. These visits give you the chance to get to know the environment and staff. This also help us understand the best ways to support you.

What will a day at Gate look like?

The day begins with a gentle, gradual start, allowing young people time to settle and prepare for the day ahead. Daily wellbeing sessions are incorporated into the programme to support emotional regulation and positive mental health.

Each day is structured around two main sessions, one in the morning and one in the afternoon, providing consistency and predictability. The day concludes with a wind-down period, giving young people time to reflect, regulate and prepare for a calm transition home.

Is lunch provided?

No, lunch is not provided. However, you are welcome to bring your own packed lunch or purchase food from our Bistro.

For parents, carers and families

How is the transition to Gate supported?

We work closely with schools, social work teams, and families to provide a smooth, supported transition into our service. Our team is experienced in navigating these processes and can offer advice and assistance throughout the process.

How will I know if Gate is the right fit?

Our assessment period is designed to help everyone feel confident about whether Gate is the right fit.

Each person will have a minimum of two visits, and these can vary in length depending on the individual.

These visits give the individual time to get to know our environment and team, while giving us the chance to understand how best to support them.

Will there be some form of education within Gate?

We don’t offer formal education within Gate. We do, however, offer a structured environment that supports ongoing learning and skills development.

How do I get a placement at Gate?

We offer a clear step-by-step application and assessment process. For more information, view our Guide to our Application and Assessment Process here.

How is a Gate placement funded?

Support is typically funded by your local authority’s social work department following an assessment of need.

Do you provide transport?

No, we don’t provide transport. We recommend you speak with your local authority to make arrangements.

How do you support independence and future planning?

We focus on developing life skills, building independence, promoting choice and supporting individual wellbeing. We provide a welcoming, neuro-inclusive environment that recognises and respects individual needs, preferences and ways of learning. Our low-arousal approach helps create a calm, supportive space where individuals can feel safe, comfortable and confident to participate at their own pace.

On certain days of the week, we also offer sessions led by subject specialist tutors, providing opportunities to explore interests, develop new skills and build confidence through meaningful and engaging activities.

How will I be updated on progress?

We conduct regular reviews throughout the placement to monitor progress towards goals and outcomes, and you will be included in these. We’ll share our “Guide to Support in Service” to explain how we do this.

For professionals

What is the staff-to-young adult ratio?

We usually work on a 1:6 ratio (one staff member to six supported people).

How is your support different from other adult services?

Gate offers a personalised, neuro-inclusive approach that recognises and celebrates individual differences. We provide a welcoming, low-arousal environment where people feel safe, respected and supported to be themselves.

Our focus is on promoting choice, developing life skills, building independence and supporting wellbeing. We recognise that everyone has different strengths, interests, communication styles and support needs, and we adapt our approach to suit each individual.

Through meaningful activities,  and opportunities to develop confidence at their own pace, we aim to create a positive and inclusive experience where individuals feel valued, empowered and able to achieve their personal goals.

We’ve tried to cover everything you might want to know about Gate on this page, however, if you have any unanswered questions about our service, please don’t hesitate to get in touch.

You can email us: info@donaldsons.org.uk or call 01506 841900.