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Frequently Asked Questions 

Looking to learn more about Gate? This FAQs page is here to help you get a better understanding of our service and how we can best support you. 

For people accessing Gate

What are Gate’s opening hours?

Gate operates 48 weeks of the year. Our opening hours are Monday to Friday, 9:30 am to 4.00 pm.

Will I have a key worker?

Yes, you’ll have a dedicated keyworker in Gate. But you’ll also get to know our whole team, so you’ll always have someone you can go to.

Will I get a chance to visit Gate before joining?

Yes. You’ll be offered a minimum of two visits. These visits give you the chance to get to know the environment and staff. This also help us understand the best ways to support you.

What will a day at Gate look like?

We use a person-centred approach to create daily routines tailored to you and your needs. Movement and brain breaks are built into our day, along with daily mindfulness.

Is lunch provided?

No lunch is not provided, however you can bring your own packed lunch or order from our Bistro. Our Bistro is open during school term time, Monday to Friday 9am to 1pm.

For parents, carers and families

How is the transition to Gate supported?

We work closely with schools, social work teams, and families to provide a smooth, supported transition into our service. Our team is experienced in navigating these processes and can offer advice and assistance throughout the process.

How will I know if Gate is the right fit?

Our assessment period is designed to help everyone feel confident about whether Gate is the right fit.

Each person will have a minimum of two visits, and these can vary in length depending on the individual.

These visits give the individual time to get to know our environment and team, while giving us the chance to understand how best to support them.

Will there be some form of education within Gate?

We don’t offer formal education within Gate. We do, however, offer a structured environment that supports ongoing learning and skills development through an ASDAN programme. We also have specialised subject tutors available at various times throughout the week.

How do I get a placement at Gate?

We offer a clear step-by-step application and assessment process. For more information, view our Guide to our Application and Assessment Process here.

How is a Gate placement funded?

Support is typically funded by your local authority’s social work department following an assessment of need. We work with various local authority budgets and offer flexible session options to maximise the support hours allocated.

Do you provide transport?

No, we don’t provide transport. We recommend you speak with your local authority to make arrangements.

How do you support independence and future planning?

We focus on building practical skills that promote independence. Individuals can take part in ASDAN Lifeskills Challenge units in areas such as employability, independent living, community participation, and health and fitness. We also create opportunities to explore future pathways through our partnerships with colleges, employers, and the wider community.

How will I be updated on progress?

We conduct regular reviews throughout the placement to monitor progress towards goals and outcomes, and you will be included in these. We’ll share our “Guide to Support in Service” to explain how we do this.

For professionals

What is the staff-to-young adult ratio?

We usually work on a 1:6 ratio (one staff member to six supported people).

How is your support different from other adult services?

Gate is a specialist, neurodiversity-informed service. This means our environment, staffing, and programmes are specifically designed to meet the unique needs of neurodivergent individuals, reducing sensory sensitivities, supporting communication, and building confidence in a way that other settings often cannot.

We’ve tried to cover everything you might want to know about Gate on this page, however, if you have any unanswered questions about our service, please don’t hesitate to get in touch.

You can email us: info@donaldsons.org.uk or call 01506 841900.